Refund Policy

At ZANTRACART, we strive to ensure a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

You may request a return within 7 days of receiving your order, subject to the following conditions:

• The item must be unused, unwashed, and in its original condition
  
• The item must be returned with original packaging, tags, and invoice
  
• Certain items (such as personal care products, perishable goods, or customized items) may not be eligible for return
  

2. Refunds

Once we receive and inspect your returned item:

• You will be notified of the approval or rejection of your refund
  
• If approved, the refund will be processed within [5–7 business days]
  
• The refund will be credited to your original payment method
  

3. Replacement / Exchange

We offer replacement or exchange in the following cases:

• Damaged or defective product
  
• Wrong item delivered
  

To request a replacement, please contact us within [48 hours] of delivery with clear photos of the issue.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Personal care and hygiene products
  
• Perishable goods
  
• Gift cards
  
• Clearance or sale items (if applicable)
  

5. Cancellation Policy

• Orders can be cancelled within [12 hours] of placing the order
  
• Once the order is shipped, it cannot be cancelled
  

6. Shipping Costs

• Return shipping costs are [borne by the customer / covered by us if defective]
  
• Original shipping charges (if any) are non-refundable